Managed Print Services – MPS

Take control of your print costs

Do you know exactly how much your fleet of printers and photocopiers are costing you each month?

You will be unsurprised to learn that even in this age of technology, few business owners will know the exact costs of owning and running their copiers and printers.

elmrep can provide an MPS solution tailored to your exacting business requirements, giving you a single portal for all your photocopier, printer and multifunctional supplies and servicing. We are in a great position to best advise you on how your company can adopt an efficient document production strategy.

We offer the following key points to help when considering our service:

Proactive service

Experienced single manufacturer Engineers

Automated toner replenishment

Genuine SHARP parts

Print and scan related troubleshooting

Comprehensively stocked vans

First and second line telephone support

Same day response

All this means that we can offer an efficient professional job every time.

Quite simply, an elmrep MPS will reduce document production costs, reduce administrative burdens, reduce waste and reduce your energy consumption, whilst increasing fleet reliability, efficiency and security by optimising your printing environment. We like to think of our MPS as more of a business working relationship between you and us, as opposed to an actual product.

Our role as a Managed Print Services provider is not only to handle fleet management, toner supply, regular maintenance and servicing, but to collect and administer meter readings, to enable consolidated billing.

Firstly, you won’t need to be bothered by any complicated set up issues, as we do all the tedious work.

Our service will help you recognise centres of volume production and so identify the areas of your business where costs and productivity improvement may be made to improve your asset management.

We will initially put together an accurate cost assessment on your current fleet, then work closely with you to implement an efficient fleet of printers, using our 6 step process:

1. Initial visit and fleet assessment.
2. Collect cost data.
3. Secondary fleet visit.
4. Evaluate the findings, and present you with a summary report.
5. Meet and discuss our findings.
6. Printergration – We will then seamlessly integrate your new efficient printer fleet around your existing IT network.

When you purchase a device from Elmrep, we provide full moving and installation services. Our delivery team will bring your new MFP to your office location and perform set-up, installation, training, and network connection services. When we leave, your device will be fully functional and ready for you to immediately begin using it!

Special care is required when moving your Multi-Functional Printer, which is why we would advise you to call us for help. This could prevent damage to both your machine and to your office building as well as your pocket.

Utilising our Remote Email Diagnostics Software, we are able to manage your multi-functional printer (MFP) fleet without installing any software client (collection agent) onto your network. Your MFP will simply email us to order its toner and relay faults such as paper jams, error codes and maintenance requests. This enables us to proactively respond to any issues before they have chance to escalate, causing downtime for you!

Our proactive system removes the need for you to keep track of toner stock levels, because as we all know, an occasion where someone forgets to order the printer toner can bring an office almost to a halt for days.

Our unique intelligent back office system cleverly works by automatically reading and actioning these email notifications, alerting our staff of any of the above issues, so we can work with you and deal with them quickly and effectively. This system saves you down time and administration time, whilst ensuring precise and regular billing.

Your IT team will like the fact that our monitoring is one-way only, so no “agent” is running around on their network gathering all sorts of information and sending it back. We know many IT companies who have simply turned these off or removed them altogether.

Maintenance and Support

As a valued elmrep customer, you can be assured of a first class service from our team of highly experienced Engineers, who are continually trained on the very latest products and services. We pride ourselves on creating a passionate and professional team of Field Engineers who are working with just one manufacturer, so you’ll receive expert service from people who know exactly what they’re doing, none of these “Jack-of-all-trades” technicians who have to work on a multitude of different equipment.

We aim to be proactive in preventative maintenance, servicing your device on a periodic basis in line with the manufacturer’s specifications, when the devices email us and tell us that they’re due.

We utilise a simple email notification facility called SHARP Remote Email Diagnostic that is built in to all our SHARP devices, along with our bespoke back office system, to notify us of any and all the alerts required to effectively and proactively manage your printer fleet.

Additional Services

We can also offer fully refurbished second hand copiers for all needs. These devices are meticulously and fully reconditioned in our own workshop, before receiving a full quality check prior to being dispatched.

Elmrep
5.0
Based on 46 reviews
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EthanEthan
10:06 03 Jun 24
Always great efficient service at Elmrep, recommend
Pradeep PatelPradeep Patel
13:48 22 Apr 24
Thanks to Lee and the team at Elmrep. They have just supplied and installed a new printing solution to one of our care home services. The staff team at the home are over the moon. Well done once again.
DeborahDeborah
09:46 09 Apr 24
Great company. Returning customer, I had the pleasure of using Elmrep in my previous employment and have now chosen to continue with them with my new employer. Service I have experienced in the past couple of years has always been professional, staff are friendly and helpful. The equipment and services are excellent, and at a reasonable price in comparison. Great to see a local business excelling! My team are delighted with our new printer, thank you Elmrep.
Krishna PatelKrishna Patel
12:28 06 Mar 24
We have been using Elmrep since 2018 and their service has always been great. If we ever have any technical issues with our printers, they're very quick to get it sorted. We cannot fault their products or service and having Elmrep to take care of our printers means we can focus on other tasks at hand.
Jared WilsonJared Wilson
19:41 25 Jan 24
Great company! Why because the service is spot on… They were super quick on install, engineers are knowledgeable to get things sorted & they can also have a laugh, have & will recommend continually… Thanks Lee & Jake again 🙌
Ellie and George CrabbEllie and George Crabb
13:13 19 Jan 24
You have all gone over and above to help. Thank you!
Andrew CoeAndrew Coe
15:49 02 Nov 23
Can't recommend enough. Super friendly and professional service and great product.
John PhillipsJohn Phillips
15:33 07 Jun 22
Excellent service from Lee and the team in supplying our new copier! Would thoroughly recommend their services! Great work! Cheers John
Steve BrownSteve Brown
13:38 01 Feb 22
Lee and the team are always on hand to help with our office needs, from networking our printers and copiers, supporting with a simple paper jam and they are even happy to drop off ink when we have run out... always offering the most efficient and UpToDate equipment meaning that technical issues are very rare.I would highly recommend Elmrep as we have experienced exceptional customer service.Thank you, Team Elmrep,- Carole Take Five Healthcare
Lawson WillettLawson Willett
15:56 13 Jan 22
Very knowledgeable, swift service. Delivered all machinery on time. With friendly staff that help work their magic with our I.T networks to get the printers installed and working with very little downtime. Thank you Lee and team.
Richard TuckRichard Tuck
12:58 12 Jan 22
Great service from a friendly local business. Nothing is ever too much trouble and whilst our printers are monitored by Elmrep remotely, they will visit our offices a moments notice if we ever (rarely) have any issues. Highly recommended.
Alex KirbyAlex Kirby
09:31 12 Jan 22
From the very first dealing with Elmrep the service has been impeccable! The team are always on hand for any issues and are often able to help instantly and remotely. As a business owner, knowing your print functions are seamless is vital and Elmrep make this happen for us. I wouldn't hesitate to recommend their service.
Suzanne TaylorSuzanne Taylor
08:48 12 Jan 22
Great service and an excellent company to deal with.
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    Call us: 01452 300959

    Email us: hello@elmrep.co.uk

    Visit us: Elmrep House, GL4 6QS