Managed Print Services – MPS

Take control of your print costs

Do you know exactly how much your fleet of printers and photocopiers are costing you each month?

You will be unsurprised to learn that even in this age of technology, few business owners will know the exact costs of owning and running their copiers and printers.

elmrep can provide an MPS solution tailored to your exacting business requirements, giving you a single portal for all your photocopier, printer and multifunctional supplies and servicing. We are in a great position to best advise you on how your company can adopt an efficient document production strategy.

We offer the following key points to help when considering our service:

Proactive service

Experienced single manufacturer Engineers

Automated toner replenishment

Genuine SHARP parts

Print and scan related troubleshooting

Comprehensively stocked vans

First and second line telephone support

Same day response

All this means that we can offer an efficient professional job every time.

Quite simply, an elmrep MPS will reduce document production costs, reduce administrative burdens, reduce waste and reduce your energy consumption, whilst increasing fleet reliability, efficiency and security by optimising your printing environment. We like to think of our MPS as more of a business working relationship between you and us, as opposed to an actual product.

Our role as a Managed Print Services provider is not only to handle fleet management, toner supply, regular maintenance and servicing, but to collect and administer meter readings, to enable consolidated billing.

Maintenance and Support

As a valued elmrep customer, you can be assured of a first class service from our team of highly experienced Engineers, who are continually trained on the very latest products and services. We pride ourselves on creating a passionate and professional team of Field Engineers who are working with just one manufacturer, so you’ll receive expert service from people who know exactly what they’re doing, none of these “Jack-of-all-trades” technicians who have to work on a multitude of different equipment.

We aim to be proactive in preventative maintenance, servicing your device on a periodic basis in line with the manufacturer’s specifications, when the devices email us and tell us that they’re due.

We utilise a simple email notification facility called SHARP Remote Email Diagnostic that is built in to all our SHARP devices, along with our bespoke back office system, to notify us of any and all the alerts required to effectively and proactively manage your printer fleet.

Additional Services

We can also offer fully refurbished second hand copiers for all needs. These devices are meticulously and fully reconditioned in our own workshop, before receiving a full quality check prior to being dispatched.

stars

“I just wanted to say thank you for your excellent service today. We had a problem with our copier and within an hour of ringing one of your engineers came out and fixed the problem, replacing the faulty part. Staff I spoke with on the phone and the engineer who came out to help were professional and friendly. Fab service – thank you”

Emma

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“We have used Elmrep for the last five or more years and have always found Lee, Luke and all of the team to be very helpful, reliable and friendly. If we ever have a problem with our printer (almost always caused by us) they will come out straight away it fix it or talk us through fixing it over the phone. Could not speak more highly of them and would highly recommend their services.”

Stroud Auctions

Make an Enquiry

We will be happy to answer any questions you have. Please submit your details below and a member of our team will be in touch.






    Call us: 01452 300959

    Email us: hello@elmrep.co.uk

    Visit us: Elmrep House, GL4 6QS

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