elmrep have been proudly supplying SHARP printers, copiers and scanners in Gloucestershire for 35 years.
“Elmrep: Where cutting edge technology has gone hand-in-hand with good old fashioned service and values…… since 1984!”
Elmrep was founded in 1984 at Elm House, in a little village just outside of Gloucester, as a company supplying and servicing Reprographic Equipment (hence our name elmrep – ElmHouse Reprographics).
We pride ourselves on our reputation of being an honest and dependable customer focused company. We passionately believe in the benefits that a personal service brings. This is why when you call us, you dial directly through to a team member, not a call centre, nor an automated call handling system. Our friendly service operators will have your company and equipment details to hand whilst you’re talking to them, using our bespoke service handling software. We are proud of the fact that we know our customers by name rather than a reference number.
We are extremely fortunate to have a fantastic team of our own highly experienced Engineers, who are continually trained and assessed on the very latest products and services. Our quality field service is backed up by our in-house telephone support team, who are available to help customers with any questions or issues that they may have. Many of the smaller local companies throughout the UK do not have their own Engineers, meaning that they are only able utilise the equipment manufacturer’s team of Engineers, resulting in them all trying to share the same resources and not always being able to offer you the continuity of having the same people visit your site.
We fully understand the importance of a prompt and efficient personal service, complimented by outstanding support and the reliability of our products. So together we can design a transparent solution that meets with your exacting requirements. The prices we quote you will have no hidden charges, such as toner delivery costs (even on an emergency delivery), over inflated price increases or vague warranty periods where you may actually end up paying for the parts fitted.
Automated Toner replenishment and meter reading collection
98.4% of calls fixed first time
Free delivery, installation and operator training on all equipment
A planned preventative maintenance program
Minimal response times for service calls
Comprehensively stocked OEM parts and consumables
Network related troubleshooting
Bespoke service support database
Recycling program for used toners and equipment
Our Engineers are not bonused on jobs per day or chargeable callouts
As a management team we can certainly boast about our combined experience of over 80 years within the printer, copier, scanner industry. This enables us to comfortably offer an unsurpassed level of service, attained from a wealth of experience and knowledge.
Lee loves to tell people how he joined elmrep in 1993 as a spotty 16 year old and worked his way up from Tea-Boy to Managing Director in “just” 18 years, taking over the company in June 2011 with a vision of using his experience, passion and drive to steer the company to where it is today.
Luke is a 2nd generation Photocopier Engineer, first joining his Dad’s company back in 1993. Luke has also previously worked at elmrep and returned in June 2011 when Lee took the company over, bringing back with him a great deal of experience in all aspects of the industry .
Tim joined elmrep in 2017, but is certainly no newbie to the industry. With 28 years under his belt, Tim started his career in 1990 at the Gloucestershire Xerox factory on the packing line, where he worked his way up to a Technical role, then as a Service Engineer and on through to more senior roles within the industry.
At elmrep we love having happy customers. We can back this up with the many customers we’ve retained for almost the entire 30+ years we have been trading.