Privacy Policy

At Elmrep Office Solutions Ltd, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard the information you provide when using our website.

If you have any questions, you can contact us at:
Address: Elmrep House, Eastern Avenue, Gloucester, GL4 6QS
Phone: 01452 300959
Email: hello@elmrep.co.uk
We may update this policy occasionally, so please check this page regularly to ensure you are happy with any changes. This policy is effective from 1st April 2019.

Information We Collect

We may collect the following types of information:

Name and job title
Contact information, including email address
Demographic information, such as postcode, preferences, and interests
Other information relevant to customer surveys or offers

How We Use Your Information

We collect this information to better understand your needs and provide you with improved service. In particular, we use it for:

Internal record-keeping
Improving our products and services
Sending you promotional emails about new products, special offers, or other relevant information using the email address you provided

Security of Your Information

We are committed to ensuring your personal information is secure. We have implemented suitable physical, electronic, and managerial measures to protect your data from unauthorised access or disclosure.

Cookies and How We Use Them

Cookies are small files placed on your computer’s hard drive with your permission. They help us analyse website traffic and personalise your online experience by storing information about your preferences.

We use traffic log cookies to understand which pages are being used, allowing us to improve our website. This data is used for statistical analysis and then removed from the system.

Cookies enable us to provide you with a better browsing experience by tracking which pages are most useful to you. You can choose to accept or decline cookies. Most browsers accept cookies automatically, but you can modify your browser settings to decline them if preferred. This may limit your ability to fully use the website.

Links to Other Websites

Our website may contain links to external websites. Please note that we have no control over these sites and cannot be responsible for the protection of any information you provide while visiting them. Always review the privacy policy of any external website.

Controlling Your Personal Information

You have options for controlling the collection and use of your personal information:

When filling in a form on our website, you can opt-out of direct marketing by ticking the appropriate box.
If you previously agreed to receive direct marketing, you can change your preference at any time by contacting us at hello@elmrep.co.uk.

We do not sell, distribute, or lease your personal information to third parties unless required by law or with your permission. However, we may need to share your details with third-party suppliers to provide services on our behalf.

How Long We Store Your Information

We will retain your personal information for up to six years after you stop being a customer. This allows us to refer to your records in case of any disputes. If we store your details beyond this period for marketing purposes, it will only be your contact information. You can opt-out of marketing communications at any time.

Your Rights Regarding Your Personal Information

You have several rights concerning your personal data:

Right to access: You can request a copy of the personal information we hold about you.
Right to rectification: You can request that we correct any inaccurate information.
Right to erasure: We will delete your personal data after our services to you are complete.
Right to restrict processing: You can object to how we collect and use your data.
Right to object: You can object to the processing of your data at any time.
Right to data portability: You can request a copy of your personal data in a readable format like Excel or Word.
To exercise any of these rights, please contact us using the details provided above.

Lodging a Complaint

If you have any concerns or wish to make a complaint about how we handle your personal information, you can contact us directly or reach out to the Information Commissioner’s Office (ICO) via their website at https://ico.org.uk/concerns/ or by calling 0303 123 1113.