Frequently Asked Questions
Have questions? Browse through our FAQs to find detailed information and get the support you need to make informed decisions.
Elmrep’s FAQ’s
What does my equipment rental include?
When you rent equipment from Elmrep, you are renting the device directly from us, rather than purchasing or leasing it. The rental covers the use of the equipment, but to ensure smooth operation, you will also need a Service Agreement. This agreement covers all maintenance services, including breakdown calls, regular servicing, and toner supplies, ensuring your equipment stays in top condition with minimal disruptions.
What happens with my empty toner cartridges?
At Elmrep, we are dedicated to sustainability and helping our customers manage waste in an environmentally responsible way. We offer convenient solutions for recycling your empty toner cartridges.
Do you offer a collection or drop-off service?
As part of our commitment to customer service and environmental responsibility, we provide a hassle-free toner cartridge collection service. If we’re visiting your premises for a delivery or service call, simply let us know if you have empty cartridges, and we’ll collect them for recycling. Alternatively, if you’re near our Gloucester office, you’re welcome to drop off your empty toners at your convenience.
Can I recycle my own cartridges and toners?
If you prefer to recycle your toner cartridges yourself, you can take them to your local Recycling Centre. We recommend checking with your local facility for specific guidelines on toner cartridge disposal to ensure proper recycling.
Do I still need to buy toners?
No, with our all-inclusive equipment service agreement, you won’t need to worry about purchasing toners separately. The agreement covers all toner supplies, so all you need to provide is the paper (and, of course, electricity). This ensures hassle-free printing and peace of mind, allowing you to focus on your business while we take care of the rest.
What happens with my full waste toner cartridge?
There is very limited recycling for these units. However, our Engineers can collect these from your site on their next visit and return them to our workshops, where they are ethically disposed of by our trade waste partner.
What is a Managed Print Service?
A Managed Print Service (MPS) is a term commonly used in the IT industry, but it’s something Elmrep has been providing for over 34 years. In simple terms, it means we manage your entire printer and photocopier fleet for you. This includes everything from maintenance, servicing, and toner supply, to optimising your printing processes—allowing you to focus on your core business while we handle the rest.
Does My Printer or Scanner Store Any Data on Its Hard Drive?
Yes, your printer or scanner can store data on its hard drive. When your equipment lease ends, we ensure all data is securely wiped from the memory and hard drive in our workshop. Additionally, with the latest range of Sharp devices, we can activate three different security levels to safeguard your data. This ensures compliance with data protection regulations and enhances the security of your customers’ digital information.