Managed Print Services Stroud – MPS

Take control of your print costs

Do you know exactly how much your fleet of printers and photocopiers are costing you each month?

You will be unsurprised to learn that even in this age of technology, few business owners will know the exact costs of owning and running their copiers and printers.

elmrep can provide an MPS solution tailored to your exacting business requirements, giving you a single portal for all your photocopier, printer and multifunctional supplies and servicing. We are in a great position to best advise you on how your company can adopt an efficient document production strategy.

We offer the following key points to help when considering our managed print service Stroud:

Proactive service

Experienced single manufacturer Engineers

Automated toner replenishment

Genuine SHARP parts

Print and scan related troubleshooting

Comprehensively stocked vans

First and second line telephone support

Same day response

All this means that we can offer an efficient professional job every time.

Quite simply, an elmrep MPS will reduce document production costs, reduce administrative burdens, reduce waste and reduce your energy consumption, whilst increasing fleet reliability, efficiency and security by optimising your printing environment. We like to think of our MPS as more of a business working relationship between you and us, as opposed to an actual product.

Our role as a Managed Print Services Stroud provider is not only to handle fleet management, toner supply, regular maintenance and servicing, but to collect and administer meter readings, to enable consolidated billing.

Firstly, you won’t need to be bothered by any complicated set up issues, as we do all the tedious work.

Our service will help you recognise centres of volume production and so identify the areas of your business where costs and productivity improvement may be made to improve your asset management.

We will initially put together an accurate cost assessment on your current fleet, then work closely with you to implement an efficient fleet of printers, using our 6 step process:

1. Initial visit and fleet assessment.
2. Collect cost data.
3. Secondary fleet visit.
4. Evaluate the findings, and present you with a summary report.
5. Meet and discuss our findings.
6. Printergration – We will then seamlessly integrate your new efficient printer fleet around your existing IT network.

When you purchase a device from Elmrep, we provide full moving and installation services. Our delivery team will bring your new MFP to your office location and perform set-up, installation, training, and network connection services. When we leave, your device will be fully functional and ready for you to immediately begin using it!

Special care is required when moving your Multi-Functional Printer, which is why we would advise you to call us for help. This could prevent damage to both your machine and to your office building as well as your pocket.

Utilising our Remote Email Diagnostics Software, we are able to manage your multi-functional printer (MFP) fleet without installing any software client (collection agent) onto your network. Your MFP will simply email us to order its toner and relay faults such as paper jams, error codes and maintenance requests. This enables us to proactively respond to any issues before they have chance to escalate, causing downtime for you!

Our proactive system removes the need for you to keep track of toner stock levels, because as we all know, an occasion where someone forgets to order the printer toner can bring an office almost to a halt for days.

Our unique intelligent back office system cleverly works by automatically reading and actioning these email notifications, alerting our staff of any of the above issues, so we can work with you and deal with them quickly and effectively. This system saves you down time and administration time, whilst ensuring precise and regular billing.

Your IT team will like the fact that our monitoring is one-way only, so no “agent” is running around on their network gathering all sorts of information and sending it back. We know many IT companies who have simply turned these off or removed them altogether.

Maintenance and Support

As a valued elmrep customer, you can be assured of a first class service from our team of highly experienced Engineers, who are continually trained on the very latest products and services. We pride ourselves on creating a passionate and professional team of Field Engineers who are working with just one manufacturer, so you’ll receive expert service from people who know exactly what they’re doing, none of these “Jack-of-all-trades” technicians who have to work on a multitude of different equipment.

We aim to be proactive in preventative maintenance, servicing your device on a periodic basis in line with the manufacturer’s specifications, when the devices email us and tell us that they’re due.

We utilise a simple email notification facility called SHARP Remote Email Diagnostic that is built in to all our SHARP devices, along with our bespoke back office system, to notify us of any and all the alerts required to effectively and proactively manage your printer fleet.

Additional Services

We can also offer fully refurbished second hand copiers for all needs. These devices are meticulously and fully reconditioned in our own workshop, before receiving a full quality check prior to being dispatched.

stars

“I just wanted to say thank you for your excellent service today. We had a problem with our copier and within an hour of ringing one of your engineers came out and fixed the problem, replacing the faulty part. Staff I spoke with on the phone and the engineer who came out to help were professional and friendly. Fab service – thank you”

Emma

stars

“We have used Elmrep for the last five or more years and have always found Lee, Luke and all of the team to be very helpful, reliable and friendly. If we ever have a problem with our printer (almost always caused by us) they will come out straight away it fix it or talk us through fixing it over the phone. Could not speak more highly of them and would highly recommend their services.”

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Make an Enquiry

We will be happy to answer any questions you have. Please submit your details below and a member of our team will be in touch.






    Call us: 01452 300959

    Email us: hello@elmrep.co.uk

    Visit us: Elmrep House, GL4 6QS