Frequently Asked Questions

Equipment rental is just that. You are renting a piece of equipment directly from us, rather than buying or leasing. You will still need to have a Service Agreement in place to cover all the breakdown calls, servicing, and toners.

We are committed to sustainability and helping our customers manage their waste responsibly. We are pleased to offer you convenient options for recycling your empty toner cartridges:

Collection or Drop in Service:
If we are passing by your premises during our delivery or service rounds, we are happy to collect your empty toner cartridges. Simply let us know if you have any empty toners ready for collection, and we’ll take care of the rest. This service is part of our ongoing efforts to provide excellent customer service while promoting environmental responsibility. Likewise, if you are passing our office in Gloucester, then please feel free to drop them in.

Self-Recycling:
If you prefer to handle the recycling yourself, you can visit your local Recycling Centre. You can check with your local facility for specific guidelines.

No. An all inclusive equipment service agreement from us means that all you need to add is paper (and the electricity of course).

There is very limited recycling for these units. However, our Engineers can collect these from your site on their next visit and return them to our workshops, where they are ethically disposed of by our trade waste partner.

It’s basically a “buzzword” created by the IT industry, which is what we as a photocopier / printer provider have been doing for the last 34 years. It just means that we, as a provider manage your printer fleet.

Yes. When we remove your equipment at the end of the lease, the equipment is then returned to our workshop where all data is wiped from the memory and hard drive. However, with the new range of Sharp devices, we can activate 3 different security levels, ensuring the compliance and security of your customers’ digital information.

Call us: 01452 300959

Email us: hello@elmrep.co.uk

Visit us: Elmrep House, GL4 6QS