As a valued elmrep customer, you could be assured of a first class service from our team of highly experienced Engineers, who are continually trained on the very latest products and services. We pride ourselves on creating a passionate and professional team of Field Engineers who are working with just one manufacturer, so you’ll receive expert service from people who know exactly what they’re doing, none of these “Jack-of-all-trades” technicians who have to work on a multitude of different equipment.
We aim to be proactive in preventative maintenance, servicing your device on a periodic basis in line with the manufacturer’s specifications. /This is Why we utilise the latest remote alert technology, to enable your device to order it’s own toner, inform us of occurring error codes and request scheduled maintenance.
In all possible cases, we supply genuine SHARP parts and consumables for our devices, thus maximising reliability and copy quality. This also limits the amount of downtime due to premature failure of parts and consumables.
We can also offer fully refurbished second hand copiers for all needs. These devices are meticulously and fully reconditioned in our own workshop, before receiving a full quality check prior to being despatched.
We can confidently offer an efficient and professional job every time.
We also offer the following key points to help when considering our service:-
We only provide original SHARP toners and consumables.
Network related troubleshooting.
All Engineers are manufacturer trained.
Comprehensively stocked OEM parts and consumables on vehicles.
All engineers carry laptops for firmware upgrades and diagnostics.
Our engineers are not bonused on jobs or parts charged to the customer (unlike many of our competitors).
We can troubleshoot a large number of faults over the phone during the initial conversation, which reduces down-time and enables our Engineers to bring the correct parts with them (if required).