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Maintenance and Support – M & S

As a valued elmrep customer, you can be assured of a first class service from our team of highly experienced Engineers, who are continually trained on the very latest products and services. We pride ourselves on creating a passionate and professional team of Field Engineers who are working with just one manufacturer, so you’ll receive expert service from people who know exactly what they’re doing, none of these “Jack-of-all-trades” technicians who have to work on a multitude of different equipment.

We aim to be proactive in preventative maintenance, servicing your device on a periodic basis in line with the manufacturer’s specifications, when the devices email us and tell us that they’re due. 

We utilise a simple email notification facility called SHARP Remote Email Diagnostic that is built in to all our SHARP devices, along with our bespoke back office system, to notify us of any and all the alerts required to effectively and proactively manage your printer fleet.

 

We also offer the following key points to help when considering our service:

  • Proactive service
  • Experienced single manufacturer Engineers
  • Automated toner replenishment
  • Genuine SHARP parts
  • Print and scan related troubleshooting
  • Comprehensively stocked vans
  • First and second line telephone support
  • Same day response

All this means that we can offer an efficient professional job every time.

 

One of our favourite Service testimonials, Nov 2018:

I just wanted to say thank you for your excellent service today. We had a problem with our copier and within an hour of ringing one of your engineers came out and fixed the problem, replacing the faulty part. Staff I spoke with on the phone and the engineer who came out to help were professional and friendly. Fab service – thank you!

Best wishes

Emma

 

We can also offer fully refurbished second hand copiers for all needs. These devices are meticulously and fully reconditioned in our own workshop, before receiving a full quality check prior to being despatched.

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